Attachment size must be under 2MB for the Support Center, please send larger attachments to: Note: There will be 30% restocking fee when a customer requests cancellations 48 hours after placing the order.
Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s).
Custom or personalized items are not valid for returns.Ĭustomers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Change of heart and not wanting the product anymore is considered not valid for returns. Please note that we do not accept returns for reasons other than damaged or faulty items. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at Kate Minimalist. After returning the product to the address provided by our support team, we can send you a new item free of charge. If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 30 days of the order being received.
